Submitted Mac, what's next?
Updated by Support Team
If you entered your WhatsApp number in correct format (+923001122334) you'll shortly receive a WhatsApp message from REGEN. The message should include the model of the device, it's online evaluation and a 'Yes' or 'No' question asking if you live in Lahore. Please tap on 'Yes' or 'No' to proceed.
Next steps if you live in Lahore:
- Step 1: Setup the meeting
- Step 2: Prepare your Mac for sale
Setting up the meeting
Our team will carefully go through your submission and either refuse to buy your Mac or schedule a meeting with you in person. If your device is approved by the purchasing team, you will be contacted by a representative to set up a meeting. Please check your schedule before setting up the meeting to avoid any inconvenience.
Preparing the device for sale
Once your meeting has been scheduled, it's time for you to prepare your Mac for sale. Here are the steps you can follow to make the process easier:
- Back up your Mac with iCloud or External storage
- Look for the accessories/box and keep them handy
- In case of a MacBook, please keep it at least 50% charged
- If it is a Macbook then please remove the screen protector or any skins
Next steps if you live outside of Lahore:
- Step 1: Decide to send us your device
- Step 2: Prepare your device for shipping
Decide to send us the device
If you live outside of Lahore the only way we can purchase your Mac is if you send it to us. You may send it directly to us through a courier company or a friend/relative in Lahore who can bring it to us on your behalf. Our team will physically inspect the Mac, if your device is as good as you mentioned in the online evaluation form, you'll get the amount same day. If we find any issues that were not reported in the form, we may not buy your device and simply return it to you.
Preparing the device for shipping
Once you receive the go ahead from our support team to ship your Mac, please make sure you follow these steps:
- Back up your Mac
- Reset your Mac by erasing all content and settings
- Password protect your Mac. Our team will request you for the passcode when we receive it.
- Pack the Mac and accessories (if available) very carefully.
- Share the courier company's slip with our support team.